At IRIS NOBLE, we strive to provide our customers with optimal satisfaction during their shopping experience. We understand that sometimes returns may be necessary, please find our return policy below:

Standard products :

For standard products purchased from IRIS NOBLE, we offer a 14-day return period from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) during this period for a store credit or exchange, subject to the following conditions:

1. The item(s) must be in their original, unused condition, with all labels and original packaging intact.
2. Proof of purchase, such as order confirmation or receipt, must be provided.
3. Any free gift or promotional item received with the purchase must also be returned.

Custom orders :

Please note that custom orders are specially designed to your specific requirements and are unique to you. As a result, we do not accept returns or refunds for custom orders, except in the case of defects or damage upon receipt. We pay great attention to the quality of our custom orders, and if a problem arises with your custom order, we'll be happy to help you resolve it.

Defective or damaged items :

If you receive a faulty or damaged item, please contact our customer support team within 48 hours of receiving the product. We may require photographic evidence or additional information to assess the situation. Once approved, we will then provide you with instructions on how to return the item, and upon receipt, we will exchange the item or issue a store credit, including any shipping costs.

Return process:

To initiate the return of a standard product within the 14-day return window, please follow these steps:

1. Contact our customer support team, either by e-mail or telephone, and provide them with the details of your order and the reason for the return. +33 (0)6 29 70 01 86 or showroom@irisnoble.com

2. Once your return has been authorized, carefully pack the item(s) in their original packaging, including all accessories and documentation.

3. Ship the package to the designated address provided by our customer support team. Please note that you are responsible for return shipping costs, unless the item is defective or damaged.

Refunds :

For eligible returns of standard products, we will issue a credit note for in-store use on the original method of payment within a reasonable time after receipt of the returned item. Please note that shipping charges, if any, are non-refundable.

We appreciate your understanding of our return policy and encourage you to contact our customer support team if you have any questions or concerns. Your satisfaction is our top priority, and we will do our best to assist you with your return or exchange request.

Please note that this return policy is effective as of the date mentioned below and may be subject to change. It is always recommended to consult the most recent version of our return policy on our official website.

Updated on 02/25/2025