SUPPORT ASSISTANCE
Where are the bags manufactured?
All our bags are manufactured and assembled in France by French artisans, in accordance with traditional leatherworking techniques.
Where do the leathers and materials used come from?
We exclusively select leathers sourced from French tanneries. A portion of our materials also comes from surplus offcuts from leading luxury Houses, in line with our responsible and exacting approach.
Are the bags certified?
Every crocodile leather bag purchased from one of our stores in France comes with a CITES certificate (Convention on International Trade in Endangered Species of Wild Fauna and Flora) for customers residing outside of France. This document attests to the legal origin and traceability of the material, in accordance with international regulations governing the trade of protected species.
For those not residing in France, a CITES certificate is mandatory for traveling outside of France with this bag. It certifies that the crocodile skin comes from a legal source and that the material can be exported, subject to the procedures and regulations in the destination country. We therefore strongly recommend that you carefully keep the CITES certificate with your bag during any trip abroad.
The distinctive feature of IRIS NOBLE
Our pieces are one-of-one. The natural variations in the leather, the hand-finished details, and the choice of materials make each bag a unique and exceptional creation.
What are the delivery times?
For models available in stock, orders are shipped on average between 24 and 72 hours after confirmation of payment for the order. In specific cases, this period may exceptionally be extended to 10 (ten) business days.
Products should be delivered to the address provided by the customer when placing the order by DHL, FedEx, UPS, or Chronopost within a maximum of 2 to 30 business days from the date of pickup.
Custom orders require a manufacturing lead time of approximately 3 months, due to the craftsmanship and specific production steps involved.
What is the return policy?
You have 14 days from the date of delivery to request a return and refund, in accordance with applicable law.
Customized items are non-refundable and non-exchangeable, except in the case of a proven product defect.
How should I care for my bag?
As each piece is made from high-quality materials, we recommend storing your bag away from moisture, heat, and prolonged exposure to light. When not in use, store it in its protective cover and clean it only with a soft, dry cloth.
Do you offer a repair service?
The House offers a repair service to extend the life of your items. For any maintenance or repair requests, please contact us so that we can assist you with your item.
Your Frequently Asked Questions
You can make an appointment with Maison IRIS NOBLE directly online via the Bespoke > Bespoke in the workshop page, by contacting us via message or email. Our team is at your disposal to organize a meeting and assist you with your project.
Our collections are available through a selection of partner retailers, which you can find on our "Stores" page, as well as during private appointments in our showroom.
IRIS NOBLE offers two customization experiences.
You can create your bag directly online by selecting one of the models available on the page, choosing its color and material.
For a more immersive experience, we invite you to make a private appointment at our showroom, where our experts will guide you through the process of creating your piece. Appointments can be booked via the website, by contacting us directly using the form, or by email (sales@irisnoble.com).
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